@font-face{font-family:Montserrat;src:url('/headline.otf');font-weight:800 900;font-display:swap}
:root{--bg:#101116;--panel:#191a21;--panel-2:#20212b;--border:#ffffff0e;--text:#f1f0f7;--muted:#a0a1b3;--yellow:#f4ca50;--yellow-soft:#f4ca5012;color-scheme:dark;font-family:'Segoe UI',Arial,sans-serif;color:var(--text);background:var(--bg)}
*{box-sizing:border-box}body{margin:0;min-height:100svh}button,input,textarea,select{font:inherit}button,a,select{ -webkit-tap-highlight-color:transparent}button{cursor:pointer}a{color:inherit}button:disabled{opacity:.45;cursor:not-allowed}button:focus-visible,a:focus-visible,select:focus-visible,textarea:focus-visible{outline:2px solid var(--yellow);outline-offset:4px}[hidden]{display:none!important}.panel-bg{display:none}
.sidebar{position:fixed;inset:0 auto 0 0;width:246px;z-index:20;background:#15161c;border-right:1px solid var(--border);display:flex;flex-direction:column;padding:32px 18px 20px}.side-brand{display:flex;align-items:center;gap:11px;padding:0 10px 34px}.brand-monogram{width:40px;height:40px;display:grid;place-items:center;border-radius:12px;background:var(--yellow);color:#24200e;font-family:Montserrat,sans-serif;font-weight:900;font-size:17px;transform:rotate(-5deg)}.side-brand strong,.side-brand span{display:block}.side-brand strong{font-family:Montserrat,sans-serif;font-size:14px;letter-spacing:.5px}.side-brand span{font-size:10px;color:var(--muted);margin-top:4px}.nav-label{padding:0 15px;font-size:10px;letter-spacing:1.5px;color:#777a91;margin-bottom:14px}.side-nav{display:grid;gap:6px}.nav-item{height:48px;display:flex;align-items:center;gap:12px;padding:0 15px;text-align:left;border:0;border-radius:9px;color:#a0a1b3;background:transparent;font-size:13px;font-weight:600}.nav-item svg{width:19px;height:19px;fill:currentColor}.nav-item:hover{background:#ffffff05;color:#fff}.nav-item.active{background:#f4ca5015;color:#f4d873}.nav-item.active::after{content:'';margin-left:auto;width:5px;height:5px;border-radius:50%;background:var(--yellow)}.side-footer{margin-top:auto;border-top:1px solid var(--border);padding:22px 12px 0;display:flex;gap:10px;align-items:center}.status-dot{width:7px;height:7px;border-radius:50%;background:#70d5ac}.side-footer strong,.side-footer small{display:block}.side-footer strong{font-size:12px;font-weight:500}.side-footer small{font-size:10px;color:var(--muted);margin-top:4px}
.panel-main{margin-left:246px;padding:0 40px 44px;max-width:1900px}.topbar{height:92px;border-bottom:1px solid var(--border);display:flex;align-items:center;gap:12px}.top-title span{display:block;color:#7f8198;font-size:10px;letter-spacing:1.5px}.top-title strong{display:block;font-size:14px;font-weight:500;margin-top:5px}.top-user{margin-left:auto;display:flex;gap:13px;align-items:center}.top-user-copy{text-align:right}.top-user-copy strong,.top-user-copy span{display:block}.top-user-copy strong{font-size:12px;max-width:190px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.top-user-copy span{font-size:10px;color:var(--muted);margin-top:4px}.top-user img{width:38px;height:38px;border-radius:50%;background:var(--panel-2)}.exit-button{width:34px;height:34px;display:grid;place-items:center;border:1px solid var(--border);border-radius:9px;text-decoration:none;color:var(--muted)}.exit-button:hover{background:var(--panel-2);color:#fff}.mobile-menu{display:none;background:transparent;border:0;color:white;font-size:22px}
.page{display:none;padding-top:38px}.page.active-page{display:block}.hero-row,.tickets-hero{display:flex;justify-content:space-between;align-items:center;gap:24px;margin-bottom:30px}.section-kicker{font-size:10px;font-weight:600;letter-spacing:1.5px;color:var(--yellow)}h1{font-size:clamp(27px,2.6vw,38px);letter-spacing:-1.2px;line-height:1.2;font-weight:650;margin:10px 0}h1 em{font-style:normal;color:var(--yellow)}.hero-row p,.tickets-hero p{font-size:13px;line-height:1.7;color:var(--muted);margin:0;max-width:540px}.live-badge,.connection-badge{display:flex;align-items:center;gap:8px;padding:9px 12px;border:1px solid var(--border);border-radius:7px;font-size:11px;color:var(--muted);white-space:nowrap}.live-badge i,.connection-badge i,.chat-person small i{width:6px;height:6px;display:inline-block;flex-shrink:0;background:#70d5ac;border-radius:50%}.connection-badge.offline i{background:#f18c96}
.metric-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.metric-card{position:relative;background:var(--panel);border:1px solid var(--border);border-radius:14px;padding:24px;min-height:210px;overflow:hidden}.metric-icon{width:36px;height:36px;border-radius:10px;display:grid;place-items:center;color:var(--yellow);background:#f4ca5012;margin-bottom:20px}.metric-icon svg{fill:currentColor;width:19px;height:19px}.metric-copy span,.metric-copy strong,.metric-copy small{display:block}.metric-copy span{font-size:12px;color:#bbbdcd}.metric-copy strong{font-size:30px;font-weight:600;letter-spacing:-1px;margin-top:10px}.metric-copy small{font-size:11px;color:#83869b;margin-top:7px;line-height:1.5}.metric-card.highlight{background:#182a3c;border-color:#f4ca5024}.metric-card.highlight .metric-copy strong{font-size:42px;color:#ffe18a}.metric-mark{position:absolute;right:22px;top:26px;font-size:10px;color:#f4d873}.soon-tag{position:absolute;top:26px;right:20px;font-size:9px;color:#989aac;background:#ffffff06;border:1px solid var(--border);padding:5px 7px;border-radius:5px}
.workspace-grid{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(240px,1fr);gap:20px;margin-top:24px}.content-card{background:var(--panel);border:1px solid var(--border);border-radius:14px;min-width:0}.card-heading{padding:23px 24px;display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid var(--border)}h2{font-size:17px;font-weight:600;margin:6px 0 0;letter-spacing:-.3px}.card-counter{color:var(--muted);font-size:11px}.notice-list{padding:22px;min-height:230px}.empty-notice{min-height:195px;display:flex;align-items:center;justify-content:center;flex-direction:column;text-align:center;padding:20px}.empty-icon{font-size:20px;width:42px;height:42px;border:1px solid #ffffff12;border-radius:50%;display:grid;place-items:center;color:#8a8da3;margin-bottom:16px}.empty-notice strong{font-size:13px;font-weight:500}.empty-notice span{font-size:12px;color:var(--muted);margin-top:7px;line-height:1.6}.notice-item{display:flex;gap:12px;padding:15px 0}.notice-item+.notice-item{border-top:1px solid var(--border)}.notice-pin{width:6px;height:6px;background:var(--yellow);border-radius:50%;margin-top:7px;flex-shrink:0}.notice-item strong{font-size:13px}.notice-item p{font-size:12px;line-height:1.7;color:var(--muted);margin:5px 0}.quick-content{padding:24px}.quick-symbol{font-size:30px;color:var(--yellow);margin-bottom:18px}.quick-content h3{font-size:18px;line-height:1.4;margin:0 0 10px;font-weight:600}.quick-content p{color:var(--muted);font-size:12px;line-height:1.8;margin-bottom:24px}.quick-link{display:flex;align-items:center;justify-content:space-between;padding:13px 16px;background:var(--yellow);color:#24200e;text-decoration:none;font-size:12px;font-weight:700;border-radius:8px}.quick-link:hover{background:#ffe18a}
.empty-page{min-height:420px;display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center;background:var(--panel);border:1px solid var(--border);border-radius:14px;padding:30px}.empty-page>span{font-size:11px;color:var(--yellow);letter-spacing:2px}.empty-page h2{font-size:25px;margin:15px 0}.empty-page p{max-width:380px;color:var(--muted);line-height:1.8;font-size:13px}
.ticket-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.ticket-stats article{padding:22px 24px;background:var(--panel);border:1px solid var(--border);border-radius:12px}.ticket-stats span,.ticket-stats strong,.ticket-stats small{display:block}.ticket-stats span{font-size:12px;color:var(--muted)}.ticket-stats strong{font-size:30px;font-weight:600;margin:10px 0}.ticket-stats small{font-size:11px;color:#85889f}.ticket-stats article:first-child strong{color:var(--yellow)}.ticket-queue-card{display:flex;align-items:center;gap:20px;padding:28px;margin-top:22px;background:var(--panel);border:1px solid var(--border);border-radius:14px}.queue-icon{display:grid;place-items:center;flex:0 0 48px;height:48px;border-radius:12px;background:var(--yellow-soft);color:var(--yellow);font-size:25px}.ticket-queue-card p{font-size:12px;color:var(--muted);line-height:1.6}.ticket-primary,.send-ticket{border:0;background:var(--yellow);color:#24200e;padding:12px 20px;border-radius:8px;font-size:12px;font-weight:700}.ticket-primary{margin-left:auto;flex-shrink:0}.ticket-primary:hover,.send-ticket:hover{background:#ffe18a}.ticket-chat{margin-top:22px;border:1px solid var(--border);border-radius:14px;background:var(--panel);overflow:hidden}.chat-header{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:22px;border-bottom:1px solid var(--border)}.chat-person{display:flex;align-items:center;gap:13px;min-width:0}.chat-avatar{width:44px;height:44px;flex:0 0 44px;border-radius:12px;display:grid;place-items:center;background:#f4ca5020;color:var(--yellow);font-weight:700}.chat-person span,.chat-person strong,.chat-person small{display:block}.chat-person span{font-size:9px;letter-spacing:1px;color:var(--muted)}.chat-person strong{font-size:14px;margin:5px 0;overflow-wrap:anywhere}.chat-person small{font-size:10px;color:var(--muted)}.chat-person small i{margin-right:4px}.chat-actions{display:flex;align-items:flex-end;gap:12px}.reply-mode span{display:block;color:var(--muted);font-size:10px;margin-bottom:6px}.reply-mode select{height:38px;border:1px solid #ffffff12;background:var(--panel-2);color:var(--text);border-radius:7px;padding:0 10px;font-size:11px}.ticket-danger{height:38px;border:1px solid #ed83932e;background:#ed83930a;color:#f49ca9;border-radius:7px;padding:0 13px;font-size:11px}.ticket-danger:hover{background:#ed83931a}.chat-messages{height:clamp(340px,48vh,600px);overflow-y:auto;padding:26px;scrollbar-width:thin;scrollbar-color:#3b5269 transparent}.chat-empty{display:grid;place-items:center;height:100%;font-size:13px;color:var(--muted)}.chat-message{display:flex;align-items:flex-start;gap:10px;max-width:80%;margin-bottom:22px}.chat-message.from-site{margin-left:auto;flex-direction:row-reverse}.message-avatar{display:grid;place-items:center;width:32px;height:32px;flex:0 0 32px;border-radius:10px;background:#223b54;color:#a6d4f8;font-size:12px;font-weight:700;overflow:hidden}.message-avatar img{width:100%;height:100%;object-fit:cover}.message-copy{min-width:0}.message-meta{display:flex;align-items:center;gap:9px;font-size:10px;color:#8c8ea4;margin:0 3px 7px}.message-meta strong{font-size:11px;font-weight:500;color:#c8c8d8}.from-site .message-meta{justify-content:flex-end}.message-bubble{padding:12px 16px;border-radius:0 12px 12px;background:var(--panel-2);color:#e1dfed;font-size:13px;line-height:1.75;white-space:pre-wrap;overflow-wrap:anywhere}.from-site .message-bubble{background:#20374d;color:#e1f1ff;border-radius:12px 0 12px 12px}.discord-mention{background:#f4ca5020;color:#78b9f0;border-radius:3px;padding:1px 3px}.discord-emoji{width:21px;height:21px;vertical-align:middle;object-fit:contain}.message-attachments{display:grid;gap:8px;margin-top:8px}.message-attachments img{max-width:min(100%,320px);max-height:250px;object-fit:contain;border-radius:8px}.message-attachments a{font-size:12px;color:var(--yellow);overflow-wrap:anywhere}.chat-composer{padding:20px;border-top:1px solid var(--border)}.chat-composer textarea{width:100%;min-height:75px;max-height:180px;resize:vertical;padding:14px;border:1px solid #ffffff12;border-radius:9px;background:#13141b;color:var(--text);font-size:13px;line-height:1.6}.chat-composer textarea::placeholder{color:#777b93}.composer-bottom{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:12px}.composer-tools{display:flex;align-items:center;flex-wrap:wrap;gap:8px}.attach-button{background:transparent;border:1px solid var(--border);border-radius:7px;padding:9px;color:#b4b4c8;font-size:11px}.attach-button:hover{background:var(--panel-2)}.composer-tools>span{font-size:10px;color:#85889d;margin-left:6px}.send-ticket{min-width:100px;flex-shrink:0}.send-ticket b{margin-left:10px}.file-preview{display:flex;gap:8px;overflow:auto;padding-bottom:12px}.file-chip{display:flex;align-items:center;gap:8px;padding:8px;border-radius:8px;background:var(--panel-2);max-width:240px;font-size:11px}.file-chip img{width:32px;height:32px;object-fit:cover;border-radius:5px}.file-chip span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-chip button{border:0;color:#f49ca9;background:transparent}.ticket-toast{position:fixed;bottom:24px;right:24px;z-index:50;background:#203247;border:1px solid #f4ca5033;border-radius:10px;box-shadow:0 10px 30px #0004;padding:16px 20px;max-width:min(360px,calc(100vw - 32px));font-size:13px}
@media(min-width:1600px){.panel-main{padding-inline:60px}.page{padding-top:48px}}
@media(max-width:1150px){.sidebar{width:216px}.panel-main{margin-left:216px;padding-inline:26px}.metric-grid,.ticket-stats{gap:12px}.metric-card{padding:19px}.workspace-grid{grid-template-columns:1fr}.quick-content{display:grid;grid-template-columns:1fr auto;align-items:center;gap:0 25px}.quick-symbol{display:none}.quick-content p{grid-column:1;margin-bottom:0}.quick-link{grid-column:2;grid-row:1/3;gap:35px}.hero-row,.tickets-hero{align-items:flex-start}.live-badge{display:none}}
@media(max-width:800px){.metric-grid{grid-template-columns:1fr}.metric-card{min-height:160px}.metric-copy strong{font-size:27px}.chat-header{align-items:flex-start;flex-direction:column}.chat-actions{width:100%;justify-content:space-between}.ticket-queue-card{flex-wrap:wrap}.ticket-primary{margin-left:0;width:100%}.composer-tools>span{width:100%;margin:0}.ticket-stats article{padding:16px}.ticket-stats strong{font-size:23px}}
@media(max-width:720px){.sidebar{transform:translateX(-100%);transition:transform .18s ease;box-shadow:12px 0 50px #0005}.sidebar.open{transform:none}.panel-main{margin-left:0;padding:0 20px 30px}.topbar{height:76px}.mobile-menu{display:block}.top-user-copy{display:none}.page{padding-top:28px}.hero-row,.tickets-hero{flex-direction:column;gap:15px}h1{font-size:29px}.ticket-stats{grid-template-columns:1fr}.ticket-stats article{display:grid;grid-template-columns:1fr auto}.ticket-stats strong{grid-column:2;grid-row:1/3;margin:0}.ticket-stats small{margin-top:5px}.quick-content{display:block}.quick-content p{margin-bottom:20px}.chat-messages{padding:16px}.chat-message{max-width:95%}.chat-header,.chat-composer{padding:16px}.composer-tools{gap:5px}.attach-button span{display:none}.reply-mode select{max-width:155px}.ticket-danger{font-size:10px}.side-footer{padding-bottom:15px}}
@media(prefers-reduced-motion:reduce){*{transition:none!important;scroll-behavior:auto!important}}
/* Identidade do painel: amarelo e azul. */
:root{--yellow:#f4ca50;--yellow-soft:#f4ca5012;--bg:#10151c;--panel:#171f29;--panel-2:#1e2b3a;--muted:#9caec0;--text:#f1f5fa}
.sidebar{background:#131b25}
.nav-item.active{background:#318cdd18;color:#85c5ff}
.nav-item.active::after{background:#f4ca50}
h1 em{color:#79bdf4}
.metric-card.highlight{background:#182c40;border-color:#5aa8e333}
.metric-card.highlight .metric-icon{color:#8dcaff;background:#318cdd22}
.metric-card:nth-child(3) .metric-icon{color:#8dcaff;background:#318cdd18}
.discord-mention{background:#318cdd22;color:#91cbff}
.from-site .message-bubble{background:#203b54;color:#e1f1ff}
.chat-composer textarea{background:#111b26}/* Manual da equipe */
.manual-shell{display:grid;grid-template-columns:290px minmax(0,1fr);min-height:560px;border:1px solid var(--border);border-radius:14px;overflow:hidden;background:var(--panel)}
.manual-index{background:#141e2a;border-right:1px solid var(--border);display:flex;flex-direction:column;padding:25px 20px;min-width:0}
.manual-index-head h2{font-size:19px;margin-top:10px}.manual-index-head p{color:var(--muted);font-size:12px;margin:8px 0 24px}
.manual-search{display:flex;align-items:center;gap:9px;background:#101923;border:1px solid #ffffff15;border-radius:8px;padding:11px 12px}.manual-search:focus-within{border-color:#79bdf4}.manual-search svg{width:17px;height:17px;fill:#8fb2d0;flex-shrink:0}.manual-search input{width:100%;min-width:0;border:0;outline:0;background:transparent;color:var(--text);font-size:12px}.manual-search input::placeholder{color:#91a2b6}
.manual-index-label{display:flex;justify-content:space-between;align-items:center;margin:29px 2px 15px;color:#8093aa;font-size:10px;letter-spacing:1px}.manual-index-label span+span{letter-spacing:0}
.manual-search-status{font-size:12px;color:var(--muted);line-height:1.7;padding:0 2px}.manual-index-footer{margin-top:auto;padding-top:28px;color:#8397af;font-size:11px;line-height:1.7;border-top:1px solid var(--border)}
.manual-reader{padding:28px 36px;min-width:0}.manual-breadcrumb{font-size:11px;color:var(--muted);display:flex;gap:12px;align-items:center}.manual-breadcrumb span{color:#59738c}
.manual-empty{min-height:440px;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:30px 10px}.manual-book{display:grid;place-items:center;width:82px;height:82px;border:1px solid #79bdf425;background:#79bdf40b;border-radius:22px;margin-bottom:26px}.manual-book svg{width:41px;height:41px;fill:none;stroke:#8ac8fa;stroke-width:1.7;stroke-linejoin:round;stroke-linecap:round}.manual-empty h2{font-size:26px;margin:13px 0 0;letter-spacing:-.6px}.manual-empty p{max-width:380px;font-size:13px;color:var(--muted);line-height:1.9;margin-top:13px}
.manual-topic{display:block;width:100%;text-align:left;border:1px solid transparent;background:transparent;border-radius:8px;padding:13px 11px;margin-bottom:5px;color:var(--text)}.manual-topic:hover{background:#ffffff05}.manual-topic[aria-current="page"]{background:#318cdd18;border-color:#318cdd25}.manual-topic small{display:block;color:#8dacc7;font-size:10px;margin-bottom:5px}.manual-topic span{font-size:13px;line-height:1.5}.manual-article{padding-top:45px;max-width:760px;margin:auto;overflow-wrap:anywhere}.manual-article h2{font-size:30px;margin:12px 0 26px}.manual-article p{font-size:14px;line-height:1.95;color:#c7d3e0}
@media(max-width:1050px){.manual-shell{grid-template-columns:250px minmax(0,1fr)}.manual-reader{padding:25px}.manual-index{padding:23px 16px}}
@media(max-width:800px){.manual-shell{grid-template-columns:1fr}.manual-index{border-right:0;border-bottom:1px solid var(--border)}.manual-index-head p{margin-bottom:16px}.manual-index-label{margin-top:20px}.manual-index-footer{padding-top:15px;margin-top:15px}.manual-empty{min-height:330px}.manual-reader{padding:22px}.manual-empty h2{font-size:23px}}
.chat-reveal{animation:chatReveal .38s cubic-bezier(.2,.7,.2,1) both}
@keyframes chatReveal{from{opacity:0;transform:translateY(20px) scale(.99)}to{opacity:1;transform:translateY(0) scale(1)}}
@media(prefers-reduced-motion:reduce){.chat-reveal{animation:none}}
/* Conversa compacta e biblioteca de respostas. */
.ticket-workspace{display:grid;grid-template-columns:minmax(0,1fr) 280px;gap:20px;margin-top:22px;align-items:start}.ticket-workspace>.ticket-chat{margin-top:0;min-width:0}.ticket-workspace .chat-messages{height:clamp(260px,35vh,390px)}.ticket-workspace .chat-header{flex-wrap:wrap;padding:16px;gap:14px}.ticket-workspace .chat-actions{flex-wrap:wrap}.ticket-workspace .chat-person strong{max-width:230px}.ticket-workspace .chat-composer{padding:15px}.ticket-workspace .chat-composer textarea{min-height:58px}.ticket-workspace .composer-tools>span{width:100%;margin:3px 0 0}
.reply-library{padding:23px 20px;background:var(--panel);border:1px solid var(--border);border-radius:14px}.reply-library h2{font-size:19px;margin:10px 0}.reply-library>p{font-size:12px;color:var(--muted);line-height:1.7}.reply-search input{width:100%;border:1px solid #ffffff14;border-radius:8px;background:#101923;color:var(--text);padding:11px 12px;margin:9px 0 17px;font-size:12px}.quick-reply-list{max-height:450px;overflow-y:auto;scrollbar-width:thin;scrollbar-color:#3b5269 transparent}.reply-group-title{margin:18px 0 8px;font-size:9px;letter-spacing:1.2px;color:#8eabc4;text-transform:uppercase}.reply-group-title:first-child{margin-top:0}.quick-reply-button{display:flex;align-items:center;justify-content:space-between;width:100%;gap:12px;text-align:left;padding:12px 9px;border:0;border-bottom:1px solid var(--border);border-radius:5px;background:transparent;color:#d6e3ef;font-size:12px}.quick-reply-button::after{content:'↗';color:var(--yellow)}.quick-reply-button:hover{background:#318cdd12;color:#fff}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}
.reply-dialog{width:min(490px,calc(100% - 32px));padding:30px;border:1px solid #79bdf435;border-radius:16px;background:#172331;color:var(--text);box-shadow:0 25px 90px #0008}.reply-dialog::backdrop{background:#080f19ba}.reply-dialog h2{font-size:22px;margin:12px 0}.reply-dialog-close{position:absolute;right:15px;top:12px;background:transparent;border:0;font-size:25px;color:var(--muted)}.reply-recipient{font-size:12px;line-height:1.6;color:var(--muted);overflow-wrap:anywhere}.reply-dialog blockquote{margin:23px 0;padding:18px;border-left:3px solid var(--yellow);border-radius:0 8px 8px 0;background:#101923;font-size:14px;line-height:1.8;white-space:pre-wrap}.reply-dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:25px}.reply-dialog-actions .ticket-primary{margin-left:0}.reply-dialog-actions .attach-button{padding-inline:16px}
@media(max-width:1150px){.ticket-workspace{grid-template-columns:minmax(0,1fr) 245px;gap:14px}.reply-library{padding:20px 15px}.ticket-workspace .chat-actions{width:100%;justify-content:space-between}}
@media(max-width:950px){.ticket-workspace{grid-template-columns:1fr}.quick-reply-list{max-height:280px}.ticket-workspace .chat-messages{height:310px}}
/* Atendimento ajustado à altura da janela. */
@media(min-width:951px) and (min-height:540px){
 body.tickets-view{height:100dvh;overflow:hidden}
 .tickets-view .panel-main{height:100dvh;display:flex;flex-direction:column;padding:0 26px 16px}
 .tickets-view .topbar{height:62px;flex:0 0 62px}
 .tickets-view #page-tickets.active-page{display:grid;grid-template-rows:auto auto minmax(0,1fr);gap:12px;padding-top:16px;flex:1;min-height:0}
 .tickets-view .tickets-hero{margin:0;gap:15px;align-items:center}
 .tickets-view .tickets-hero h1{font-size:25px;margin:5px 0}
 .tickets-view .tickets-hero p{font-size:12px}
 .tickets-view .ticket-stats{grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
 .tickets-view .ticket-stats article{padding:12px 16px;display:grid;grid-template-columns:1fr auto;align-items:center;gap:3px 12px}
 .tickets-view .ticket-stats strong{grid-column:2;grid-row:1/3;margin:0;font-size:24px}
 .tickets-view .ticket-stats small{margin:0;font-size:10px}
 .tickets-view .ticket-workspace{margin:0;min-height:0;grid-template-columns:minmax(0,1fr) 260px;align-items:stretch;gap:14px}
 .tickets-view .ticket-workspace>.ticket-chat{display:flex;flex-direction:column;min-height:0;height:100%;overflow:hidden}
 .tickets-view .ticket-workspace .chat-header{padding:11px 14px;flex:0 0 auto;gap:10px}
 .tickets-view .ticket-workspace .chat-actions{width:auto;gap:8px}
 .tickets-view .ticket-workspace .chat-person strong{font-size:12px}
 .tickets-view .ticket-workspace .chat-messages{flex:1;min-height:0;height:auto;padding:16px;overscroll-behavior:contain}
 .tickets-view .ticket-workspace .chat-composer{padding:11px 13px;flex:0 0 auto}
 .tickets-view .ticket-workspace .chat-composer textarea{min-height:42px;height:46px;max-height:80px;padding:10px 12px;resize:none}
 .tickets-view .composer-bottom{margin-top:7px}
 .tickets-view .reply-library{height:100%;min-height:0;display:flex;flex-direction:column;overflow:hidden;padding:17px 16px}
 .tickets-view .reply-library h2{font-size:17px;margin:7px 0}
 .tickets-view .reply-library>p{margin:3px 0;font-size:11px}
 .tickets-view .reply-search input{margin:10px 0 12px;padding:9px 11px}
 .tickets-view .quick-reply-list{flex:1;min-height:0;max-height:none;overscroll-behavior:contain}
 .tickets-view .quick-reply-button{padding:10px 8px}
 .tickets-view .ticket-queue-card{margin:0;align-self:start;padding:22px}
 .tickets-view .file-preview{max-height:65px}
}
@media(min-width:951px) and (max-height:760px){
 .tickets-view .tickets-hero p{display:none}
 .tickets-view .tickets-hero h1{font-size:22px;margin:3px 0}
 .tickets-view .ticket-workspace .chat-avatar{width:34px;height:34px;flex-basis:34px}
 .tickets-view .composer-tools>span{display:none}
 .tickets-view .reply-mode span{display:none}
 .tickets-view .reply-mode select,.tickets-view .ticket-danger{height:32px}
}
/* Perfil compacto do participante do ticket. */
[data-profile-user]{cursor:pointer}[data-profile-user]:hover{filter:brightness(1.2)}.message-meta [data-profile-user]:hover,#ticketOwner:hover{text-decoration:underline;text-underline-offset:3px}.member-profile-dialog{width:min(430px,calc(100vw - 28px));max-height:calc(100dvh - 36px);overflow-y:auto;padding:0;border:1px solid #7dbaf336;border-radius:16px;background:#172331;color:var(--text);box-shadow:0 24px 90px #0009;scrollbar-width:thin}.member-profile-dialog::backdrop{background:#080f19b8;backdrop-filter:blur(3px)}.profile-close{position:absolute;z-index:2;right:12px;top:10px;width:29px;height:29px;border:1px solid #ffffff25;border-radius:50%;background:#101923b0;color:#fff;font-size:22px;line-height:1;display:grid;place-items:center}.member-profile-banner{height:110px;background:linear-gradient(125deg,#264f74,#142c43 65%,#736332);background-position:center;background-size:cover}.member-profile-body{padding:0 23px 22px}.member-profile-avatar{width:66px;height:66px;margin-top:-33px;position:relative;border:4px solid #172331;border-radius:18px;overflow:hidden;display:grid;place-items:center;background:#2d4963;color:#c8e6ff;font-size:25px;font-weight:700}.member-profile-avatar img{width:100%;height:100%;object-fit:cover}.member-profile-body>h2{font-size:20px;margin:11px 0 4px;overflow-wrap:anywhere}.member-profile-handle{font-size:10px;color:#93abc1;margin:0 0 17px;overflow-wrap:anywhere}#memberProfileContent section{padding:13px 0;border-top:1px solid var(--border)}#memberProfileContent h3{font-size:9px;text-transform:uppercase;letter-spacing:1px;color:#8eabc4;margin:0 0 8px}#memberProfileContent p{font-size:12px;line-height:1.6;margin:0;color:#d6e3ee}#memberProfileContent small{display:block;font-size:10px;line-height:1.6;color:#8ca5bc;margin-top:10px}.profile-date-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.profile-roles{display:flex;flex-wrap:wrap;gap:6px;font-size:11px;color:#c5d9ea}.profile-roles span{border:1px solid #6998bf40;border-radius:5px;padding:5px 7px;background:#101c2850;font-size:10px}#memberProfileContent .profile-history-event{font-size:11px;margin-top:7px;color:#a6c6de}
/* Histórico privado de atendimentos. */
.reports-workspace{display:grid;grid-template-columns:330px minmax(0,1fr);gap:18px;min-height:510px}.report-library{display:flex;flex-direction:column;min-width:0;overflow:hidden}.report-library-header{padding:20px;border-bottom:1px solid var(--border)}.report-library-header h2{display:flex;align-items:center;justify-content:space-between;font-size:15px;margin:0 0 7px}.report-library-header h2 span{font-size:11px;color:var(--yellow);background:var(--yellow-soft);padding:4px 8px;border-radius:5px}.report-library-header input{margin-bottom:10px}.report-library-header select{width:100%;border:1px solid #ffffff14;border-radius:7px;background:#101923;color:#c5d9ea;font-size:12px;padding:9px 10px}.report-list-status{padding:13px 20px;margin:0;color:var(--muted);font-size:11px;line-height:1.6}.report-list{overflow-y:auto;min-height:0;scrollbar-width:thin;scrollbar-color:#3b5269 transparent;padding:0 10px 10px}.report-item{width:100%;text-align:left;border:1px solid transparent;border-radius:9px;background:transparent;color:var(--text);padding:15px 10px;display:block}.report-item+.report-item{border-top-color:var(--border)}.report-item:hover{background:#318cdd0b}.report-item[aria-current=true]{background:#318cdd18;border-color:#318cdd30}.report-item-top{display:flex;align-items:center;justify-content:space-between;gap:8px}.report-item-top strong{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.report-status{font-size:9px;border-radius:4px;padding:4px 6px;flex-shrink:0}.report-status.closed{color:#8cdbbb;background:#70d5ac10}.report-status.active{color:#f4d873;background:var(--yellow-soft)}.report-item-category{display:block;font-size:11px;color:#9fc1dc;margin:7px 0}.report-item small{display:block;font-size:10px;color:#8ca1b6;line-height:1.6}.report-reader{min-width:0;overflow:hidden}.report-reader .manual-empty{min-height:480px}.report-detail{display:flex;flex-direction:column;min-height:0;height:100%}.report-detail-header{padding:22px 24px;border-bottom:1px solid var(--border);flex-shrink:0}.report-detail-header h2{margin:9px 0;font-size:21px}.report-detail-header>p{font-size:11px;color:#9fb8cd;overflow-wrap:anywhere;line-height:1.6}.report-dates{display:flex;gap:6px 16px;flex-wrap:wrap;font-size:10px;color:#819db5}.report-transcript{padding:22px 24px;min-height:0;overflow-y:auto;scrollbar-width:thin;scrollbar-color:#3b5269 transparent}.report-message{margin-bottom:23px;max-width:92%}.report-message.staff-message{margin-left:auto}.report-message-header{display:flex;justify-content:space-between;gap:12px;margin:0 3px 8px;font-size:10px;color:#8ca5ba}.report-message-header strong{color:#c9ddec;font-size:11px;font-weight:500;overflow-wrap:anywhere}.report-message-header time{flex-shrink:0}.report-message.staff-message .message-bubble{background:#203b54}.report-transcript .message-attachments img{max-width:min(100%,280px)}
@media(min-width:951px) and (min-height:540px){body.reports-view{height:100dvh;overflow:hidden}.reports-view .panel-main{height:100dvh;display:flex;flex-direction:column;padding:0 26px 16px}.reports-view .topbar{height:62px;flex:0 0 62px}.reports-view #page-reports.active-page{display:flex;flex-direction:column;flex:1;min-height:0;padding-top:20px}.reports-view .reports-hero{margin-bottom:18px;flex-shrink:0}.reports-view .reports-hero h1{font-size:27px;margin:6px 0}.reports-view .reports-hero p{font-size:12px}.reports-view .reports-workspace{flex:1;min-height:0}.reports-view .report-list{flex:1}.reports-view .report-reader .manual-empty{height:100%;min-height:0}.reports-view .report-transcript{flex:1}}
@media(max-width:1150px){.reports-workspace{grid-template-columns:280px minmax(0,1fr)}}
@media(max-width:950px){.reports-workspace{grid-template-columns:1fr}.report-list{max-height:270px}.report-transcript{max-height:500px}.report-reader .manual-empty{min-height:270px}.report-detail-header,.report-transcript{padding:19px}.report-message{max-width:100%}.report-message-header{flex-wrap:wrap}.reports-hero{align-items:flex-start}}
/* Aviso demonstrativo da equipe. */
.notice-item.notice-demo{position:relative;padding:23px 22px;border:1px solid #69b6f22b;border-radius:12px;background:linear-gradient(125deg,#203d553b,#17212c);gap:14px}.notice-demo .notice-pin{background:var(--yellow);margin-top:7px;box-shadow:0 0 0 4px #f4ca500b}.notice-body{min-width:0;flex:1}.notice-demo-meta{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:17px;font-size:9px;letter-spacing:1.2px;color:#85bde7;flex-wrap:wrap}.notice-test-tag{padding:5px 7px;border:1px solid #f4ca5030;border-radius:5px;background:#f4ca500a;color:#f4d873;font-size:8px;letter-spacing:.7px}.notice-demo .notice-body>strong{font-size:18px;font-weight:600;letter-spacing:-.3px}.notice-demo .notice-body>p{margin:11px 0 21px;font-size:12px;line-height:1.85;color:#b5c8d9}.notice-demo-footer{display:flex;align-items:center;gap:10px;padding-top:16px;border-top:1px solid #ffffff0c;font-size:11px;color:#d5e4f1}.notice-author-mark{display:grid;place-items:center;width:30px;height:30px;border-radius:8px;background:#f4ca5014;color:var(--yellow);font-weight:800}.notice-demo-footer small{display:block;font-size:9px;color:#849bb0;margin-top:4px}@media(max-width:720px){.notice-item.notice-demo{padding:19px 15px}.notice-demo .notice-body>strong{font-size:16px}}